Engineering Data Management System - Technical Assistance Group. FAQs
The
Engineering
Data
Management
System
- Technical
Assistance
Group
(EDMS-TAG) (formerly the JTS Helpdesk) provides both support and access
to the Governments Amcom Software Products - including ImageR and IndexR.
The EDMS
Software Suite of products are Government Owned, Government Furnished
software products provided to Government and Contractor organizations
for the purpose of conducting official Government business.
These
products are not public domain software.
ImageR and IndexR Overviews
ImageR:
ImageR is
a 32-bit application capable of viewing and manipulating various
types of raster files.
ImageR provides a Multi-Document Interface (MDI) for displaying
images.
A variety of raster file formats can be opened and displayed
simultaneously and manipulated individually.
An extensive 'Redlining' feature aids users in mark-up of
images.
Commands such as Zoom In, Window Area, etc. are provided for
zooming in on all parts of an image.
ImageR is compliant with Windows 2000 and Windows XP.
This application is available here
Downloads.
IndexR
IndexR is used to view, create,
and edit
Joint Engineering Data Management Information and Control System
Data File Index Structure
(DFIS) files.
Features such as Create DH, Create DLF and Export DH/Image aid
in creating DFIS files.
The View functions can be used to view images with ImageR or
other document viewing software.
The Print and Print to ImageR functions allow for single image
or batch printing.
IndexR is compliant with Windows 2000 and Windows XP.
This application is available here
Downloads.
Engineering Data Management System Frequently Asked Questions (FAQ).
The Engineering Data Management System - Technical Assistance Group is
staffed by IT-Solutions Shop personnel.
Hours are from 7:00am to 4:00pm (CT) Monday through
Friday.
Call us at: (256) 955-0196
Closed all National Holidays.
E-mail Engineering Data Management System
edms-tag@conus.army.mil.
Q:
After I request a download code to
get (ImageR or IndexR), I do not get an email.
A:
Occasional slowdowns on the internet,
or spam filters for email, can slow or stop delivery of the email
messages.
Contact Engineering Data Management System
for assistance
(256) 955-0196. They
can provide your requested code immediately.
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Q:
Every time I enter my download code
to download (ImageR or IndexR), I get (the other program) that I
downloaded earlier.
A:
Requests for
ImageR and IndexR software are independent of each other.
Go to the
Downloads
page of Engineering Data
Management System, select the program
and submit for a download code. Use the new code in the email to
download the selected program.
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Q:
When I try to install (ImageR or
IndexR), a 'Corrupt Installation Detected' message is displayed.
A:
User has insufficient system
privileges to install software.
Run the installation as administrator (right-click the application,
choose run as), or contact your local IT Support staff for
assistance.
(256) 955-0196
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Q:
I have the Microsoft Windows Vista
operating system. When I start to install ImageR v5.1.1.15, it stops
at 54%.
A:
The Engineering Data Management System
installer, released before the Microsoft Windows Vista operating
system, is not 100% compatible.
When the install begins, note that the installer, called Imager32
5.1.1.15, is shown in the running applications tray. When the
installer reaches 54%, two new running applications should appear in
the tray. Right click on the new ImageR –no version numbers –
application and select close. The installer should immediately
finish. The ImageR application is ready to be used.
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Q:
When installing IndexR, the message:
'This product requires version 1.1.4322 or higher of the .NET
Framework. Please visit the Windows Update site to install the .NET
Framework' appears and the installer closes.
A:
The IndexR installer requires the
Microsoft .Net version 1.1 to continue. This message occurs even if
the user has other versions of .Net installed.
Install the Microsoft .Net Framework version 1.1 application. It can
be downloaded from the Microsoft website. Then install IndexR again.
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Q:
When I try to print from ImageR, a
blank page prints.
A:
The drivers for that printer do not
properly recognize raster formatted documents, or the image file is
malformed. Obtain drivers from the printer manufacturer, usually on
their website.
We have found that the latest drivers do not always fix this
problem.
Using ImageR to open and print the readme.txt file can prove if the
driver is working correctly.
If the text file prints, but drawings do not, the driver is not
handling the raster format correctly.
Try a known good image that prints successfully on another PC.
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Q:
When trying to run a solicitation CD,
IndexR reports an error 91 'OBJECT VARIABLE OR WITH BLOCK VARIABLE
NOT SET' or an error '424 OBJECT REQUIRED'.
A:
This error
occurs occasionally due to an older version of IndexR installed on
your PC.
Install the latest version of IndexR
Downloads.
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Q:
When trying to run a solicitation CD,
IndexR errors with 'field definition error' – either 57, 61 or 64.
A:
IndexR ships with a 57 field
definition file. As of late, some CDs are being created with 61 or
64 fields in the index file.
The IndexR application can only load and use one field definition
file per session.
Additional definition files for both
61 and 64 fields are available for download.
Please contact Engineering Data
Management System - Technical Assistance Group
(256) 955-0196
for assistance with the
procedures.
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